Updated Covid-19 Information
last updated March 18th, 2020

Home Updated Covid-19 Information
last updated March 18th, 2020

Dear T&E Participant;

T&E continues to closely monitor the outbreak of COVID-19, remaining in constant communication with our overseas offices for real time updates in the areas we service. In addition, we are actively following the guidance of the U.S. Department of State, the U.S. Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO). Since the recent changes in travel advisory levels for Europe as well as the travel restrictions that have been put in place since the presidential address on March 11th, T&E has been working diligently in coordination with our institutional partners and overseas staff to bring our spring students home from the affected areas and discussing available options for those spring groups who have not yet started their programs.

As summer programs are still at least 3 months away, at this time, there are no plans to cancel or suspend any of the June/ July programs with our partnering institutions.

We are asking that parents, guardians, chaperones and institutions wait until late April before making any decisions on their particular summer program (cancelation or postponement) as we continue to watch developments in the US and as timelines become more clearly defined and we watch the unfolding of this very fluid situation here in the US and worldwide.

At this time, we would like to direct you to reliable sources of information which offer continually updated information regarding the virus worldwide, country specific and as pertaining to the 2020 T&E travel season.

World Health Organization

Center for Disease Control

US Department of State (Spain)

US Department of State (France)

US Department of State (Ireland)

In the meantime, most sources state that, while there is little known about the virus, there are some things we DO know that can help avoid coming in contact and contracting the virus. The recommendations are as follows:

  1. Diligent hand washing with soap and water for at least 20 seconds and
  2. Avoid touching your face — eyes, nose, and mouth with unwashed hands,
  3. Keep a distance from those who are visibly ill, coughing and/or sneezing,
  4. Stay home when you are sick, cover your mouth with either your arm or with a tissue when coughing or sneezing and dispose of the soiled tissues immediately afterwards,
  5. Clean areas that are frequently touched by public with sanitized napkins or disinfectant wipes or create a barrier with cloth, plastic, paper or napkins (whatever is available to you) when coming in contact with those objects (door knobs, shopping carts, register self-checkout screens, gas pumps, public bathrooms-handles and faucets, etc).  Throw out the item used as a barrier once you are no longer in contact with the object in question.
  6. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

Finally, T&E will be consistent in monitoring the situation as reported by the sources mentioned above. We will be closely following the guidance set forth by these organizations and will provide updated communications should the situation require further attention.

Travel & Education

T&E has you covered

In addition to providing personalized attention to our participating students, parents and chaperones through our local office in the US whose staff is available 24/7 through our emergency contact number (see contact info here) during the busy season, we also provide exceptional service to our groups while overseas through appointed coordinators for each group and local staff support that are trained to handle emerging situations as they arise while our groups are onsite. All of our installations will be equipped with sanitizing agents for individual and custodial use. During the provided orientation program T&E staff will be explaining precautionary measures and elaborating on recommendations explained above. We will also provide information on our plan of action should the situation change during their time overseas.

Our groups have the protection of a Business Liability Policy under which all of our groups are co-insured during the length of their chosen programs. We also offer a Comprehensive Study Abroad Policy (described here) which provides protection for your investment through trip cancelation and interruption benefits as well as coverage in the case of sickness or medical emergency. To ensure that everyone is protected and to provide peace of mind, T&E participants are not permitted to travel with us without comprehensive insurance coverage.

Finally, should the need arise for the group to change travel plans for any reason, T&E provides the option to modify or postpone group travel dates and location. We also provide flexibility with itineraries (in most cases) up to 45 days prior to departure.

Below are some answers to the most commonly asked questions: (updated March 18th, 2020)

T&E response to March 11th presidential address and decision to suspend travel from Europe to the US starting Friday March 13th.

The proclamation does indicate that “lawful permanent residents of the US” will not be affected by this suspension and will be permitted to return to the US however T&E will be contacting the institutions and group leaders of programs that are currently studying abroad in Europe to provide them with options for a return should they decide to end their programs at this time. More information about March 11th presidential address

If our group is traveling with your company in April or May to Spain, France or Ireland, what are our options?

We understand and support any concerns you may have should your group feel uncomfortable with travel to the program location at this time, we would work with your group leader to come up with an alternate and suitable destination for your program or postpone the program to a future date. If the program is postponed, T&E will issue company credit to each participant that will be valid for a year in order to accommodate the change of dates. Credits will be limited to the amount paid less any non-refundable payments made by Travel & Education on behalf of the participant.

What if something happens while we are overseas?

In addition to providing personalized attention to our participating students, parents and chaperones through our local office in the US whose staff is available 24/7 during the busy season, we also provide exceptional service to our groups while overseas through appointed coordinators for each group and local staff support that are trained to handle emerging situations as they arise while our groups are onsite. See our emergency protocol here for details. Also, see below for housing concerns.

If our group is traveling with your company in June and July, what should we do?

Our recommendation would be to refrain from making a decision at this time. T&E will be providing 30 day extensions on the specific group cancelation policies therefore there will be no added risk in waiting. T&E has been sending emails to the participants in the summer groups to provide updated information. If you have not been receiving those emails please check your spam folder. If they are not in your spam folder please contact T&E directly at info@travelandeducation.org / 215-396-0235.

As summer programs are still at least 3 months away, at this time, there are no plans to cancel or suspend any of the June/ July programs with our partnering institutions. We will be reevaluating the situation on April 30th and our recommendations and options will be communicated via email to our summer groups at that time. If you choose not to wait, you are free to cancel at any time by providing a written notice of withdrawal from the program detailing student’s name and program. As summer is high season for Europe, in order for T&E to provide the promised level of service to our clients we must begin to make arrangements for our groups once the groups are formulated and deposits are in (usually by the end of November). By now, T&E is already financially obligated to our partners for summer program provisions (housing, immersion classes, and certain attractions) as is customary in this business. Because of this, should you choose to cancel at this time the general cancelation policy outlined on our website will apply.  As the situation unfolds and we are able to determine how it will affect our investment in your particular program we will offer suitable options for participants to consider.

At this time we are in a holding pattern until the end of April. Thank you for your patience as we work through this new and challenging situation that we are all currently experiencing.

What if something happens while we are overseas?

In addition to providing personalized attention to our participating students, parents and chaperones through our local office in the US whose staff is available 24/7 during the busy season, we also provide exceptional service to our groups while overseas through appointed coordinators for each group and local staff support that are trained to handle emerging situations as they arise while our groups are onsite. See our emergency protocol here for details. Also, see below for housing concerns.

What if our group gets quarantined?

In the highly unlikely event you are quarantined, T&E will work with local and international authorities to ensure your safety as well as a swift return to the US. In the even that housing is not provided by local government organizations, T&E will secure safe accommodations and pay for all costs associated with your extended stay.